Refund & Return Policy
Last Updated: August 25, 2026
Thank you for supporting Husky Children’s Books.
Because many of our books are printed to order, our fulfillment process is different from a traditional retailer with books sitting in a warehouse.
Print-to-Order Books
Our books may be printed after you place your order. This allows us to produce books as they are purchased and helps us avoid unnecessary inventory.
Because printing and fulfillment times can vary, we cannot guarantee a specific shipment or delivery date. Any processing or delivery estimates shown during checkout are estimates and are not guaranteed.
Shipping Times
After your book has been printed, it will be prepared for shipment and transferred to the appropriate shipping carrier.
Actual delivery time may vary depending on:
- Printing time
- Fulfillment volume
- Shipping carrier delays
- Weather
- Holidays
- Destination
- Other circumstances outside our control
Please allow additional time during periods of high order volume.
Shipping Address
Please carefully review your shipping address before completing your order.
We are not responsible for packages shipped to an incorrect address provided by the customer.
If you notice an address mistake shortly after placing your order, contact us as soon as possible at [email protected]. We will do our best to assist you, but because orders may enter the printing process quickly, we cannot guarantee that an address can be changed.
Returns
We accept returns within 30 days of the sale, for any reason — including damaged or defective items, or if you simply change your mind.
Please contact us at [email protected] before sending anything back. Do not mail a product back without receiving return instructions from us first.
Please include:
- Your order number
- Your name
- The reason for your return
- If the item arrived damaged or defective: a description of the issue and clear photographs showing the product and packaging
We may request additional information or photographs to help process your return.
Both new (unused) and slightly used items are eligible for return. Approved returns must be sent by mail according to the instructions we provide.
Exchanges
We also accept exchanges within 30 days of the sale. If you’d prefer an exchange instead of a refund, let us know at [email protected]. The replacement product will be subject to availability.
Return Shipping
The customer is responsible for return shipping costs.
A restocking fee of 50% of the item’s purchase price applies to all approved returns, as our books are printed to order.
Refunds
Once we receive and review your returned item, we will process your refund within 7 days.
The refund will generally be issued to the original payment method.
Plush Products and Other Merchandise
If you purchase an Ash plush or other merchandise, the same 30-day return policy above applies. Contact us at [email protected] with your order number and the reason for the return (including photographs if the item arrived damaged or defective), and we’ll provide return or exchange instructions.
Lost or Delayed Packages
Shipping delays can occur after an order leaves the fulfillment facility. Because delivery is handled by third-party carriers, we cannot guarantee delivery dates.
If your package appears significantly delayed, please contact us so we can help determine the appropriate next step.
Contact Us
For all shipping, return, refund, or exchange questions, please contact:
Husky Children’s Books Email: [email protected]
